Privacy Policy Skycrown Casino Website

This policy explains all matters of personal data collection. We’ll tell you the purposes, and the types of information we need, and even describe how we protect it. This way, we try to show that your trust to us is very important. If you want to argue with anything we state, just stop visiting our site. Gambling at Skycrown casino website is impossible without sharing personal information.

General Information

We operate under the laws of Curaçao, with Hollycorn N.V. as the legal entity behind this Website. Skycrown operates under the Curaçao Gaming Control Board license. Because we provide a gambling platform, certain regulations mandate that we process personal data to keep gaming fair, transparent, and safe.

If you have any questions about how we handle your personal information, or if you’d like more details about our practices, feel free to reach out to our Data Protection Officer (DPO) at [email protected]. They can assist with inquiries about individual rights, our ongoing compliance efforts, or specifics within this Privacy Policy.

When you register a Player Account, you confirm that you understand and consent to our data handling methods and terms. If we update this Privacy Policy to comply with new regulations or accommodate operational changes, we’ll do our best to inform you via email, on-site notices, or both. Regardless, we recommend reviewing these terms periodically on your own.

Information We Collect

Because we function as an online casino, we collect a variety of personal information to ensure compliance, detect potential fraud, and continually enhance our services.

Registration Data. These are your name, email address, phone number, and birthdate. We use these details to verify your eligibility for gambling activities and maintain a secure environment for all users.
Account Transactions & Support Interactions. These records help us track player activity and address any concerns or disputes that may arise.
System-Logged Information. IP address, browser, and device details enable us to detect fraudulent attempts, unauthorized access, or other potential security risks.
Verification Documents. We only request these in cases of regulatory obligations or suspected account discrepancies.
Survey Feedback. Occasionally, we may invite you to participate in user surveys or give feedback. This participation is entirely voluntary and does not affect your general access to the Website.

How We Use Your Information

We handle your data to fulfill a number of core functions.

Financial Transactions. Processing bets, payouts, and other monetary actions often involves external payment systems like credit card services or third-party payment solutions.
Customer Support. Your account details allow our support team to assist you with tasks such as password resets, payment issues, or game access queries.
Legal Compliance. To meet anti-money laundering (AML) and counter-financing of terrorism (CFT) requirements, we may need to verify your identity against public or private databases.

Another area where we rely on your data is marketing communication. If you have granted consent, we might contact you about upcoming promotions, special offers, or relevant gaming content. Undo your choice at any time. We also use aggregated and anonymous data to study general player trends, gauge our marketing campaigns’ performance, and improve our overall service offering.

Marketing Communication

We believe in staying transparent about how we communicate with you regarding promotions and bonuses. Once you have agreed to receive such messages, you may get news about new games, tournament announcements, or seasonal deals. These messages can be delivered by email, SMS, or other communication methods you have opted into.

If you ever decide that such promotional communications no longer interest you, you can adjust your preferences via your account settings or contact our customer support to opt out altogether.

In instances where you win a contest, accept a bonus, or earn a high-profile prize, there may be a provision allowing us to use your chosen nickname or username in promotional announcements. This use is designed to celebrate player achievements and enhance community engagement. However, it will only take place in adherence to the law and the scope of permissions you have granted us.

Obtaining Personal Information

We collect personal information in three primary ways: direct submission by users, automated tracking of usage data, and occasional supplementation through reliable third-party sources. Direct submission occurs when you register or communicate with us, providing essential details like your name, date of birth, and contact information. Automated tracking involves the system capturing your login times, IP addresses, and website usage patterns whenever you interact with our platform. Finally, we may rely on external providers specializing in fraud detection or identity verification to gain a more accurate view of potential risks.

Regardless of the method of collection, we use and store your data in line with this Privacy Policy. We also ensure that any organization providing us with additional personal information is equally committed to data protection. Our contracts with these third parties dictate the proper handling, storage, and security of the information they share.

Data Recipients

In some cases, your personal information may be accessible to other members of our corporate group, as well as trusted business partners who directly assist us with running the Website. These partners can include payment processors, data analytics companies, and software developers—entities that need specific user information to carry out their tasks effectively.

Internally, only authorized personnel have access to your data. Such employees typically include our Data Protection Officer, Anti-Fraud and Payments team members, VIP managers, and other customer support or retention agents. Each of these staff members is bound by strict confidentiality obligations, and they only process your information to fulfill their specific job duties.

When it comes to cross-border transfers, we occasionally need to transmit data outside the European Union (EU) or European Economic Area (EEA). In situations like these, we apply robust data protection protocols, such as standard contractual clauses mandated by the European Commission, to make sure your information remains secure and handled in accordance with GDPR requirements.

Releasing Data to Third Parties

We do not sell or rent personal data for commercial gain. But here are the situations we can do it:

Regulatory & Law Enforcement Requests. When we need to comply with a legal obligation or valid inquiry from an authority.
Payment Processors. For handling deposits, withdrawals, and related financial transactions.
Security & Fraud Prevention. If legitimate interests or player safety are at stake, we may involve security consultants or legal advisors.
Express Consent. If you explicitly agree to participate in a co-organized promotion or bonus event with a corporate partner.

We always evaluate third-party compliance with data protection standards before granting them access to your personal information.

Data Retention

We store your data only as long as necessary to comply with our legal needs. In many cases, gambling regulations require us to keep records for at least five years after your last transaction or account closure, primarily due to anti-money laundering laws in EU-licensed gaming jurisdictions.

Beyond legal recordkeeping, we may retain anonymized information to help us analyze user behavior and trends without identifying individual players. This helps us improve our offerings. However, if you request the erasure of your personal data, we will comply unless there is a compelling legal or regulatory reason to retain it.

Security of Your Data

We employ multiple protective measures against unauthorized access, including:

Encryption Protocols;
Firewall Systems;
Regular Security Audits;
Access Controls.

Only trained and authorized personnel can view your personal data. While we take extensive precautions, we also urge you to safeguard your account by using a strong password, updating it periodically, and enabling two-factor authentication (2FA) if available.

User Rights

Under data protection laws, particularly the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data:

Right of Access: Request a copy of the data we hold about you.
Right of Rectification: Ask us to correct any inaccurate information.
Right to Erasure: Seek deletion of your data, subject to legal exemptions.
Right to Object: Challenge our processing of your data if it conflicts with your fundamental rights.
Right to Restriction: Request limited use of your data while we verify or investigate concerns.
Right to Withdraw Consent: Revoke any previously granted permissions without affecting the legality of prior processing.

Our goal is to address legitimate inquiries within one month, but complex cases could take longer.

Contacting Us

To make changes to your data, contact our Data Protection Officer by emailing [email protected]. Additionally, if at any point you believe we are failing to respect your data protection rights, you have the right to lodge a complaint with a supervisory authority in the EU member state where you reside, work, or believe an infringement has occurred.

When you visit our Website, we may automatically store pieces of information known as cookies on your device. These small text files serve different functions. Some cookies are essential, enabling core site features such as retaining your session details so that you can remain logged in as you navigate. Other cookies allow for personalization, such as remembering your preferred language or region, making your experience more convenient and tailored.

We also employ advertising and analytics cookies, often placed by our trusted partners, to measure marketing campaigns’ effectiveness or to gain insights into user behaviors. This data helps us refine our approach, offer better promotions, and optimize the overall user experience.

NetEnt Games

Some games on our platform are developed by NetEnt, a third-party provider. When you access those games, NetEnt’s own Privacy Policy applies in addition to ours. We recommend reviewing that document to understand how NetEnt handles any data it collects during your gameplay sessions.

If you find some points here unclear, drop us a line. Our customer support and Data Protection Officer are always on hand to offer further explanations. We appreciate your trust and look forward to providing a safe, enjoyable gaming experience.