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Skycrown Casino Website Terms and Conditions

Being aware of this agreement is essential for every newcomer. These terms provide the basis for the legal relations between the player and the Skycrown.

General

Registration means you’re ready to abide by these rules and confirm your understanding of the Casino’s policies. Reading and adhering to these rules guarantees you a safe and transparent gaming experience.

Skycrown is operated by Hollycorn N.V., a company established under Curaçao law. The company’s registration number is 144359, and it’s located at Curaçao. It also holds a license by the Curaçao Gaming Control Board.

Before you engage in any gaming activities, make sure that gambling is legal and available in your region. While Skycrown aims to provide a safe platform, we are not responsible for verifying each user’s local rules. By agreeing to our Terms and Conditions, you confirm that you are aware of and will follow all legal obligations in your jurisdiction.

Changes to Terms and Conditions

We reserve the right to amend our policies at any time. These updates may be introduced for various reasons, including:

Once any amendments are posted on our website, they become effective and binding immediately. This approach helps us maintain a secure and relevant platform, even as the online gaming sector continues to grow and transform at a rapid pace.

We make every reasonable effort to notify players via email when significant modifications occur. But you should check this page regularly yourself.

By staying informed, you reduce the risk of misunderstandings. Our transparency pledge is evident through timely updates and clear communication regarding any changes to these terms.

Eligibility by Region and Age Restrictions

Skycrown welcomes players only from locations where online gambling is legally permitted. By registering, you confirm that:

By enforcing these regulations, Skycrown strives to maintain a safe and responsible gaming environment. We encourage every player to supply accurate personal information to ensure a smooth verification process.

Restricted Countries

Certain countries and regions are excluded from using Skycrown’s services. Restrictions apply to: deposits, real-money play, and promotions.

Examples of restricted locations include (but are not limited to):

A full, regularly updated list of prohibited territories can be found on our website. If a player from a restricted area attempts to access Skycrown Casino Review, their account may be suspended, and any associated winnings may be forfeited.

Availability of Games

Skycrown’s game selection may not be accessible in every region, primarily due to licensing agreements and local regulations. Each jurisdiction has its own set of legal requirements, and game providers also implement specific policies to safeguard their licensing interests.

What You Need to Know

Staying compliant with worldwide gambling standards is a priority for Skycrown. This commitment ensures the Casino operates lawfully, giving players a reliable, legitimate platform on which to enjoy their favorite games.

We prohibit using VPNs or similar tools to bypass geographic restrictions. If we find that a player has employed such methods:

These measures help uphold fairness and meet the Casino’s legal obligations. Please respect these rules to protect both your account and our gaming community.

Certain game providers impose added limitations on their content:

Check the game selection page for specific details. By understanding these constraints in advance, you’ll avoid potential confusion or frustration later.

Accepted Currencies

Skycrown supports a broad spectrum of currencies to satisfy players’ needs. When signing up or depositing, you’ll see options that include:

This variety ensures a straightforward experience, allowing you to pick the currency that best suits your needs. Our payment system is flexible.

Fees and Taxes

Players bear the responsibility of understanding and meeting any tax obligations tied to their winnings. The Casino does not withhold taxes on your behalf. Consult a qualified tax advisor before signing up.

We clearly display all associated costs during both the deposit and withdrawal process. This way, you’ll always be aware of any potential costs before proceeding with your transactions.

Game Rules

Participating in Skycrown’s games involves understanding and adhering to each game’s specific rules. You can access detailed guidelines either within the game itself or through the platform’s help page. It’s strongly recommended that you review these instructions before you start placing bets.

Every game includes a theoretical Return to Player (RTP) percentage that outlines the average payout rate over time. Having this information allows you to make well-informed decisions and select games that match your preferences. Skycrown prioritizes clarity by displaying RTP values prominently, aiming to keep the gaming environment both transparent and user-friendly.

Acknowledgment of Risks

By participating in any form of gambling on Skycrown, you recognize that financial loss is possible. While the Casino encourages responsible gambling practices, it cannot be held liable for losses you incur. We advise that you only bet amounts you can lose.

Skycrown is not responsible for hardware malfunctions, software errors, or unstable internet connections. You should maintain a reliable network and compatible devices to prevent gameplay disruptions.

Should an error arise—such as a glitch involving incorrect fund credits or a malfunction in-game operations—the Casino retains the right to adjust balances as necessary. This may involve canceling wagers, reclaiming funds, or correcting account amounts. We appreciate you reporting issues promptly to help us address them effectively.

Account Creation and Usage

Each player is entitled to only one account. Creating multiple accounts is strictly forbidden and can lead to penalties, which may include the suspension of all associated profiles, forfeiture of winnings, or even permanent bans.

Provide genuine information when signing up, otherwise your account will be closed. Sharing or transferring your account is not allowed, especially to minors. We actively monitor user activity to ensure policy compliance, and violations can result in immediate suspension.

In line with our commitment to security, you may be asked to complete Know Your Customer (KYC) checks. This procedure typically involves submitting proof of identity, address, and other relevant documentation. Withdrawal requests may be delayed until this verification is finalized.

Fraudulent Activity

Skycrown employs sophisticated monitoring tools to identify and combat fraudulent behavior. We do not tolerate:

Players found to be engaging in fraud may face:

  1. Account Termination: Immediate closure of all associated accounts;
  2. Confiscation of Funds: Seizure of balance and winnings;
  3. Regulatory Notification: Potential reporting to the relevant authorities;
  4. Legal Action: If circumstances warrant further measures.

Depositing

We offer a variety of deposit methods, ranging from traditional credit cards (VISA, MasterCard) to popular cryptocurrencies.

All deposits must be sourced from accounts that are registered in your name, ensuring secure and legitimate transactions.

Withdrawal Policy

You can withdraw amounts starting from 30 AUD. Upper withdrawal limits depend on factors such as your VIP level, the selected payment method, and regional regulations. In cases of substantial winnings, payments may be split into installments to remain compliant and secure.

We aim to process withdrawals within three banking days. However, certain factors—like extra verification steps or constraints from payment providers—can lead to delays. You will receive email notifications or see dashboard updates regarding the status of your withdrawal requests.

For security and to satisfy anti-money laundering (AML) requirements, every withdrawal request at Skycrown is subject to KYC checks. You may be asked to provide:

Accurate and up-to-date documentation helps streamline the withdrawal process.

Since withdrawals are handled in EUR, any funds requested in different currencies will be converted according to the payment provider’s rates. We encourage you to review these rates beforehand so you’ll have a clear idea of how much you can expect to receive.

Refund Policy

You may request it within 24 hours of a payment has been made. Alternatively, if you suspect unauthorized access to your account, you have up to 30 days to file a refund claim. In most cases, requests received beyond these timeframes are not accepted. After you leave a request, a team member will carefully verify all details before approval: your proof of identity, transaction details, and your written explanation.

Any promotional credits or winnings from the original deposit are removed before the refund is processed. Moreover, you are responsible for any fees that arise during the refund process. To avoid surprises, please review this refund policy in detail before initiating any transaction.

Inactive Accounts

After 12 consecutive months of no login or gaming activity, an account is classified as dormant. Dormant accounts incur a monthly maintenance fee to cover administrative costs. These are 50 AUD. To avoid fees simply log in and play periodically to keep your account active.

Logging in and completing any pending verification steps will restore your account to active status.Once reactivated, your account won’t be charged additional dormant account fees as long as you remain active. If you need assistance reactivating your account, our customer support is ready to help.

Expiry Period

You have one year after the incident to express your claims or concerns. Once this period ends, any unaddressed issues become void, and the Casino has no further obligation to review them.

Send your claim in writing to our support team. Include dates, transaction IDs, and any evidence that helps clarify the problem. Note that providing clear and complete information often speeds up our review process.

Filing Complaints

If you have a complaint about Skycrown’s services, you need to contact us via email or live chat. Only the account holder may submit complaints. This direct approach helps us accurately address and resolve any issues.
Our support team strives to resolve complaints as swiftly as possible. If the matter cannot be handled at the initial level, it will be escalated to higher management. But we’ll keep you informed about the progress.